SHIPPING & RETURNS

WHAT IS YOUR RETURN POLICY?

In order for us to approve your return, it must meet the following conditions:

Items must be returned within 30 days from the date you receive your order.
Items must be unused and undamaged.

NOTE:  Discounted products and Final sale items are not eligible for returns or exchanges.

Discounts are exclusive and not cumulative. This means that the additional % discount will only be applied to your next purchase and you will not be able to claim the remainder or use it on another occasion. We hope you understand this policy and that you continue to enjoy our exclusive discounts. Thank you for choosing us!"

HOW SOON WILL I RECEIVE MY REFUND?

Simply submit your return request with the link provided and you will receive a shipping label via email. Please note for international customers the cost of the label will be deducted from your refund. Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 business days.

HOW TO ORGANIZE A RETURN?

Just email customercare@sebilla.co and we'll assign you a USPS return form and give you all the details you need.

WHERE DO I SEND MY RETURN?

We will provide you with the full address when we assign your USPS Return Form.

HOW MUCH IS THE SHIPPING?

We offer free standard shipping on all orders over $100. (after discounts).

ARE RETURNS FREE?

Yes. We offer free returns worldwide.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once you place an order, you will automatically receive an order confirmation email. Once your order has been processed and is ready to ship from our warehouse, you will receive another email with shipping information.

NOTE: If you don't receive one, please email customercare@sebilla.co  Most orders require a signature upon delivery, please ensure your provided address is serviced during business hours.

HOW DO I TRACK MY ORDER?

Once your order is complete, you will receive an email with the details of your package, as well as your tracking number. Please allow 24-36 hours after receiving the shipping confirmation email for the status to update.

DELIVERIES TO PO BOXES?

No. We cannot ship to PO BOXES, please be sure to provide a mailing address.

WILL I HAVE TO PAY ADDITIONAL DUTIES AND TAXES?

You do not have to pay import duties, customs, and taxes in the US. However, you will be responsible for all import duties, customs, and taxes outside of the US. These will be due at or after the point of Of the delivery. Please note that SEBILLA does not have any control over the duties, customs and taxes applied by the country to which your order is shipped. We cannot tell you what the cost will be, as these charges may vary by country. Since SEBILLA does not calculate or apply these fees to orders, please contact your local customs office for more information if you are unsure of the charges.

WHAT EMAIL DO YOU USE?

We use USPS

DO I HAVE TO RETURN THE ENTIRE SET?

There is no need. You can send only the part(s) that you want to exchange/return.

WHAT IF MY ORDER ARRIVES DAMAGED OR THERE IS SOMETHING DEFECTIVE?

While we hope this never happens, if you receive damaged products or have a manufacturing fault, please contact us immediately at customercare@sebilla.co so we can personally assist you and resolve your issue as quickly as possible.