• ARE RETURNS FREE? Yes. We do offer free returns worldwide.
• WHAT IS YOUR RETURN POLICY? We accept bikinis in new condition with tags and liners attached for a full refund. Items must not have been worn, washed or altered in any way. You have 30 days from the day you purchased your items to send them back to us for a full refund. Once we get your items back your refund will go back on the original form of payment.
• DO I NEED TO RETURN THE WHOLE SET? If you are exchanging, you only need to return the piece/s you wish to exchange. For a refund, the full set must be returned (top and bottom). We cannot issue refunds for a partial return of a top or bottom.
• HOW DO I ORGANISE A RETURN? Simply email customercare@sebilla.co and we will allocate a FedEx Return Form for you, and give you all the details you need!
• WHERE DO I SEND MY RETURN TO? We will provide you with the full address when we allocate your FedEx Return Form.
• HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED? We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your FedEx Return Form within 24 hours. If you are exchanging, we will send your new piece/s out, and email you a new tracking number within 24 hours. If you are refunding, we will refund you through the same method you used to pay (PayPal or credit card) within 5-7 business days.
• CAN I RETURN/EXCHANGE ITEMS ON SALE. Yes, unless they are marked as “Final Sale”.
